FAQ

Beltivo Help

Frequently Asked Questions

Find quick answers to common questions about our men's belts, orders, delivery, returns, exchanges, payments, and customer support.

Do you offer free delivery?
Yes. Beltivo offers free delivery on orders within the United Kingdom.
How long will my order take to arrive?
Orders are generally handled within 1–2 business days. Once dispatched, transit usually takes 3–5 business days. The estimated total delivery time is therefore 4–7 business days.
Which courier partners do you use?
We use Royal Mail and DPD for deliveries within the United Kingdom. The courier used for your order may vary depending on the shipment and delivery requirements.
What is your order cut-off time?
Our order cut-off time is 2:00 PM UK time. Orders placed after the cut-off time are processed from the next business day.
How will I know when my order has shipped?
Once your order has been dispatched, you will receive a shipping update with the available delivery and tracking information.
What products does Beltivo sell?
Beltivo focuses on men's leather belts and related belt styles designed for everyday, smart, and versatile wear.
Do you accept returns?
Yes. Beltivo accepts returns for both defective and non-defective products within 30 days, subject to the conditions outlined in our Return & Refund Policy.
Do you offer exchanges?
Yes. Exchanges are accepted, subject to the applicable conditions and product availability.
How do I return an item?
Eligible returns are made by mail. Please contact our support team for the appropriate return instructions before sending your item.
Is there a restocking fee?
No. Beltivo does not charge a restocking fee for eligible returns.
When will I receive my refund?
Once the returned item has been received and the return has been approved, your refund will be processed within 10 days.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has already entered processing or been dispatched.
What payment method do you accept?
Beltivo currently accepts PayPal as our payment method. Payments are processed securely through PayPal.
Is my payment information secure?
Payments are processed through PayPal's secure payment system. Beltivo does not store your complete payment card information on our servers.
Where does Beltivo deliver?
Beltivo currently serves customers within the United Kingdom.
How can I contact Beltivo?
You can contact our support team by email at support@beltivo.com. We aim to respond to customer enquiries within 1 business day.
What are your customer support hours?
Our customer support hours are Monday – Friday, 9:00 AM – 5:00 PM UK time.
Where can I find your store policies?
Our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms & Conditions, and other applicable store policies can be accessed through the links provided throughout our website and footer.

Still Have a Question?

If you cannot find the information you are looking for, our support team will be happy to help with your question.