Return & refund policy
Return & Refund Policy
We want your shopping experience with Beltivo to be clear and straightforward. This policy explains how returns, exchanges, and refunds are handled for eligible orders.
30-Day Return Window
Eligible products may be returned within 30 days of delivery.
Please contact us as soon as possible if you wish to return an item. Requests made after the 30-day period may not be eligible.
Return Eligibility
We accept returns for both defective and non-defective products.
For non-defective returns, items should be unused, unworn, and returned in their original condition. Original packaging should be included where reasonably possible.
Return Method
Returns are accepted by mail.
Please contact our support team before sending your return. We will provide the appropriate return instructions.
Proof of Purchase
We may ask for your order number, order confirmation, or other reasonable proof of purchase when processing a return.
This helps us locate your order and process your request efficiently.
Return Shipping
For a change-of-mind or other non-defective return, the customer is generally responsible for the cost of returning the item.
If an item is defective, damaged, incorrect, or the issue resulted from an error on our part, please contact us before returning it so we can assist with the appropriate resolution.
No Restocking Fee
No restocking fee applies. We do not charge a restocking fee for eligible returns.
Exchanges
Yes. Beltivo accepts exchanges for eligible products, subject to product availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer a refund instead where appropriate.
How to Prepare Your Return
- Contact Beltivo before sending the item.
- Follow the return instructions provided by our support team.
- Package the item securely for transit.
- Keep your return tracking information until the process is complete.
Refund Processing
Once your returned item has been received and the refund has been approved, your refund will be processed within 10 days.
Refunds are issued to the original payment method used for the order.
As Beltivo accepts PayPal, the refund will normally be returned through the applicable PayPal payment transaction.
Refund Timing
After we process your refund, the time it takes for the funds to appear in your account can depend on the payment provider or financial institution.
If you have not received an approved refund, please contact us so we can assist you.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
We may request photographs or other information to help us understand the issue and determine the appropriate solution.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
Order Cancellation
If you want to cancel an order, please contact us as soon as possible. We will make reasonable efforts to cancel an order before it enters processing or dispatch.
Once an order has entered the shipping process, cancellation may no longer be possible and the applicable return process may need to be used.
Non-Returnable Situations
A non-defective return may be refused where the item falls outside the 30-day return window or does not meet the applicable return requirements, such as being used or damaged after delivery.
This does not affect any rights you may have where an item is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable UK consumer requirements.
Contact Beltivo
Durham
County Durham
DH1 4LZ
United Kingdom
Please contact our support team before sending a return so we can provide the appropriate instructions for your order.